Where products are proved to be faulty (not applicable if damaged in transit) Palace En Pointe is happy to exchange that item for the same product or give a full refund (including postage).
If goods are returned for a refund, all postage costs are the responsibility of the customer. A restocking fee of 15% will apply. The restocking fee will not apply if you are exchanging for an alternative size or product.
Please note that due to health regulations we cannot accept returns on hosiery or underwear.
Note: If you change your mind about a product for any reason and wish to return it, a 15% restocking fee applies.
Returns will only be accepted if:
- the product is found to be faulty
- the incorrect size has been ordered
- the product is returned in its original packaging (unworn and in its original condition) with all labels/tags attached
- goods are returned within seven days of invoice date
- a Return Authorisation Number (RAN) has been issued
You can request a RAN by emailing us with: your name, address, phone number and details of the fault and instructions as to whether you would prefer a replacement or refund.
Not included is non-returnable items (i.e. giftware, RAD and library items, hosiery/underwear and goods damaged in transit).
Please Note: We do not accept responsibility for goods lost in transit.
PLEASE POST ALL RETURNS TO
Palace En Pointe
Shop 10, Palace Arcade (Upstairs)
133 Bourbong Street, Bundaberg
CANCELLING YOUR ORDER
If you need to cancel your order please contact us by phone or email. We will provide you with a refund and notify you via SMS or email as soon as this is completed.